Client Services Agreement

1. The basics

This agreement is between you (the “Client”) and CATESWEB, a sole proprietorship operated by Christian Ates (“we,” “us”). It applies once you accept a quote or proposal and pay the deposit. Your written quote/proposal defines the specific scope, deliverables, price, and timeline; where it and this agreement differ, the quote controls for that project.

2. Scope of work

We will design and build what is described in your approved quote or proposal. Work outside that scope (new pages, features, or major direction changes after approval) is a “change request” — we’ll quote it separately before doing it, so there are no surprise charges. Projects start at $295, and every project is quoted at a fixed price up front — we do not bill by the hour.

3. Pricing, deposit & payment

• You’ll receive a fixed quote before any work starts — no hourly billing, no hidden fees.
• A deposit is required to reserve your spot and begin work. The deposit is non-refundable once design or development has started, because it covers time already committed.
• The remaining balance is due before the final site goes live / before final files are handed off, unless your quote states otherwise.
• Add-ons (copywriting, logo/brand kit, e-commerce, etc.) and care plans are billed as listed in your quote.

4. Your responsibilities

To keep your project on track, you agree to:

• Provide content (text, images, logos, access/logins) and timely feedback when we ask.
• Confirm you own or have the rights to any materials you give us, and that they don’t infringe anyone’s rights.
• Designate one point of contact for approvals.

If a project stalls on our side waiting for content or feedback for more than 30 days, we may pause it and reschedule around other clients, and any agreed timeline shifts accordingly.

5. Revisions

We refine each stage with you until you’re happy with it, within the approved direction. Revisions are refinements within that direction. Once you sign off on a stage (such as the design), it’s locked and we build on it; reopening an approved stage, reworking already-approved work, or changing direction is a change request (see Section 2). All revisions happen before launch; adjustments after your site goes live are handled under a maintenance plan or at our standard rate.

6. Timeline

We’ll agree on a target timeline in your quote and work to meet it. Timelines depend on receiving your content and feedback on time. We aren’t responsible for delays caused by late materials, third-party services, or events outside our reasonable control.

7. Ownership & intellectual property

• You own your finished website. Once the project is paid in full, all final deliverables and custom design/code we create for you transfer to you. You own everything.
• Content you provide remains yours. We may use third-party components, fonts, libraries, or stock assets that carry their own licenses; those remain under their licenses and are passed through to you for use in your site.
• We keep the right to display the finished work in our portfolio and marketing unless you ask us in writing not to.
• Until final payment is received, all work remains our property.

8. Hosting, maintenance & care plans

Unless your quote includes ongoing support, a project ends at launch and handoff — you own and control the site from there. Optional care plans cover ongoing updates, maintenance, and support on a recurring basis; they renew until cancelled and can be cancelled with reasonable notice as described in the plan.

9. Cancellation

• You may cancel at any time in writing. The deposit and any work completed up to the cancellation date are non-refundable, and any outstanding work already delivered is payable.
• We may cancel if the project becomes unworkable (for example, unpaid balances or a breakdown in cooperation); in that case you’ll receive the work completed to date once amounts due are settled.

10. Warranty & liability

We’ll fix bugs in our own code reported within 14 days of launch at no charge. Beyond that, the site is delivered “as is.” We’re not liable for issues caused by changes made by you or others after handoff, by third-party services, or by hosting outside our control. To the extent permitted by law, our total liability for any claim is limited to the amount you paid us for the project.

11. Confidentiality

We’ll keep non-public information you share with us confidential and use it only to deliver your project. Your personal information is handled per our Privacy Policy.

12. Governing law

This agreement is governed by the laws of the State of Michigan, USA. We’ll always try to resolve any disagreement directly and in good faith first. Any dispute that can’t be resolved will be handled in the courts of Kent County, Michigan.

13. Questions

Anything here unclear before you sign on? That’s exactly the point of writing it plainly — email ateschristian@gmail.com and we’ll walk you through it.